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Privacy Policy

Last updated: December 28, 2025

1. Information We Collect

CallScreenr collects information to provide our call screening service:

  • Account Information: Name, email address, phone number
  • Call Data: Caller numbers, call duration, screening decisions
  • Voice Data: Temporary voice recordings for AI analysis (automatically deleted)
  • Usage Data: App usage patterns and preferences

2. How We Use Your Information

  • Provide call screening and filtering services
  • Improve our AI screening accuracy
  • Send service notifications and updates
  • Provide customer support
  • Ensure service security and prevent fraud

3. Data Protection

We implement industry-standard security measures:

  • End-to-end encryption for all call data
  • Secure cloud storage with access controls
  • Regular security audits and updates
  • Voice recordings are processed in real-time and immediately deleted

4. Data Sharing

We do not sell or rent your personal information. We may share data only:

  • With your explicit consent
  • To comply with legal obligations
  • With trusted service providers (under strict confidentiality agreements)
  • To protect our rights and prevent fraud

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications

6. Data Retention

We retain your data only as long as necessary to provide our services. Call logs are kept for 90 days unless you request earlier deletion. Voice recordings are processed in real-time and immediately deleted.

7. Cookies and Tracking

We use minimal cookies and tracking technologies:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics: We may use privacy-focused analytics to understand service usage (no personal data is shared with third parties)
  • No Advertising Cookies: We do not use cookies for advertising or cross-site tracking

8. Third-Party Services

We use trusted third-party providers to deliver our service:

  • Cloud Infrastructure: For secure data storage and processing
  • Telecommunications: For call routing and phone number services
  • AI Processing: For voice analysis and call screening (voice data is processed in real-time and not stored by these providers)
  • Payment Processing: For subscription billing (we do not store your payment card details)

All third-party providers are bound by strict data processing agreements and confidentiality obligations.

9. AI and Automated Processing

CallScreenr uses artificial intelligence to screen calls:

  • Voice data is analyzed in real-time to detect spam, scams, and caller intent
  • AI decisions can be reviewed by contacting our support team
  • Voice recordings are not used to train AI models
  • You can adjust AI sensitivity and screening preferences in your account settings

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

CallScreenr is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

12. California Privacy Rights

If you are a California resident, you have additional rights under the CCPA:

  • Right to know what personal information we collect and how it is used
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information — we do not sell your personal information
  • Right to non-discrimination for exercising your privacy rights

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@callscreenr.com

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.

Tell Me in English 🤝

Privacy policies can be confusing. Here's what we actually do with your data:

What we collect: Your name, email, phone number, and details about calls (who called, when, our screening decision). We temporarily record voices to analyze them, then immediately delete the recordings.
Why we need it: To screen your calls, block spam, create transcripts, and improve our AI. We also use it for customer support and to keep the service secure.
How we protect it: Everything is encrypted, stored securely in the cloud, and regularly audited. Voice recordings are processed instantly and deleted immediately.
Who we share with: Nobody, unless you say it's okay, the law requires it, or we need trusted partners to run the service (who are bound by strict confidentiality).
About our AI: We use AI to screen your calls in real-time. Your voice data is NOT used to train AI models. You can adjust how the AI works in your settings, and you can always ask us to review any AI decision.
Your control: You can see your data, fix mistakes, delete your account, export your info, or stop marketing emails anytime. California residents have additional CCPA rights.
How long we keep it: Call logs for 90 days (or less if you ask). Voice recordings are deleted immediately after processing. Account info until you close your account.
Cookies & tracking: We only use essential cookies to keep you logged in. No advertising trackers, no creepy cross-site tracking.
Bottom line: We only use your data to make CallScreenr work for you. We don't sell it, we don't spam you, and we delete it when you're done with us.

Questions? Email us at support@callscreenr.com - we're happy to explain anything in more detail.